Shipping

Standard Shipping Delivery in 4-6 working days

Express Shipping Delivery in 1-3 working days £ 25.00

Cash on Delivery Supplement £ 5.00

Saturday Shipping Delivery guaranteed on Saturday morning £ 35.00

Next Day Shipping Delivery guaranteed next working day £ 30.00

Our delivery costs are flat and there are no extra costs at delivery.
UPS is our courier for all shipments. You will receive an email containing your Tracking Number once your package has been shipped from our Italian warehouse.

Our courier delivers from Monday to Friday during business hours and will make three delivery attempts. After the third failed attempt, your order will be returned to our warehouse. Please note that once you have placed an order, it is no longer possible to modify your shipping address.

Return Policy

You can return any item purchased on The Row within 14 days of the delivery date. Here’s how:

  1. Fill out the Return Form.

  2. Make sure the merchandise you return is in its original condition, tags and packaging included, otherwise we will be unable to accept your return and issue a refund.

  3. Pack the items in the order box (or any rigid carton box) and stick the pre-paid UPS label over the prior delivery information. Using the label provided will guarantee a refund in the event of theft or loss during delivery to our warehouse in Italy.

  4. Contact UPS (www.ups.com) to arrange the pick-up of your package wherever you wish.

Due to merchandising restrictions, all returns must be shipped from the same country they were purchased from.

Once your package reaches the warehouse, please allow 3 to 7 business days (depending on peak times) for your return to be processed. If your return does not meet the conditions listed, the package will be sent back to you. When your return has been accepted, your refund will be issued and you will receive a confirmation email.